This page explains â in plain English â what personal information qe99 collects, how it's used, and how it's kept secure. We believe transparency is the foundation of trust.
Six Key Aspects of Data Protection at qe99
All your personal data and payment information is protected with 256-bit SSL encryption â the same technology used in the banking sector. No third party can access or read this data.
Qe99 never sells your personal information to advertisers or third parties. Your data is used solely to operate our services.
You can request to view, correct, or delete any of your data held by qe99 at any time. Exercising these rights is completely free of charge.
Qe99 collects only the minimum data necessary to operate its services. We do not ask for personal information beyond what is required.
Qe99 asks for your consent before placing any non-essential cookies. You have full control over which cookies are enabled or disabled.
You can unsubscribe from qe99 promotional emails or SMS at any time â with a single click from your account settings.
This Privacy Policy applies to qe99 and all its members and visitors. By using the qe99 website or app, you agree to the terms of this policy. We want you to know clearly how important your data is to us â protecting it is one of our highest priorities.
If this policy is updated, registered members will be notified by email or in-app notification. For significant changes, a separate notice will appear when you next log in to your account.
Qe99 collects three main types of information â what you provide directly, what is gathered automatically during your use of the platform, and what is needed to process payments.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | NameDate of BirthNID | Account Verification & KYC |
| Contact Information | MobileEmail | Notifications & Support |
| Payment Information | bKash NumberBank | Deposits & Payouts |
| Usage Data | IP AddressDeviceLogin Time | Security & Fraud Prevention |
| Betting History | Bet RecordsTransactions | Dispute Resolution & Financial Records |
| Cookie Data | Session CookiePreferences | Experience Improvement |
* Full payment card numbers are never stored on qe99 servers â all card transactions are processed directly by the payment gateway.
Qe99 uses your information only for defined purposes â nothing beyond that. Those purposes are clearly outlined below.
In certain cases, qe99 may share limited information with specific third parties. This is always done out of operational necessity â never for commercial gain.
Qe99 does not retain data longer than necessary. All information is stored while your account remains active. After closure, financial records and KYC data are kept for a number of years due to legal obligations â after which they are permanently deleted.
The qe99 website and app use cookies â small data files stored in your browser or device that help improve site functionality and your overall experience.
You can also manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the site.
You have several important rights regarding your personal information on qe99. To exercise any of these rights, please contact our support team.
You can request to view all the information qe99 holds about you. We will respond within 30 days.
You can request corrections to any inaccurate or outdated information. Changes to KYC-verified data may require a fresh verification.
You can request that your data be deleted when you close your account. Some information may need to be retained due to legal obligations.
You can request a copy of the data we hold about you in a specified format.
You may object to your data being used for specific purposes â particularly for marketing.
If you believe your data protection rights have been violated, you can file a complaint directly with qe99 or with the relevant authority.
Qe99 is strictly for users aged 18 and above. We do not knowingly register anyone under 18 or collect their information. If we suspect that a minor has created an account, qe99 will immediately close that account and delete any data collected.
Qe99 uses industry-standard security technology to protect your data. That said, no one can guarantee 100% security on the internet â we acknowledge that, and we do everything in our power to keep your data safe.
For any questions, concerns, or complaints regarding the Privacy Policy, please contact qe99's support team directly. We take all complaints seriously and provide an initial response within 72 hours.
For any questions about your data security, reach out to our support team â help is always available in Bengali.
Last updated: 1 January 2026
When betting online, a common concern is: where does my data go? Is my bKash number or national ID information safe? qe99 takes these questions seriously, which is why this Privacy Policy is written in plain, easy-to-understand English.
Online payment details are always a sensitive matter. When you deposit via bKash or Nagad on qe99, your mobile number is used solely for payment processing. Your full mobile banking PIN or password is never stored in qe99's internal database â because that information never reaches qe99 in the first place; it goes directly to the payment gateway.
There is a common misconception that betting sites profit by selling user data. qe99 operates on an entirely different model â our revenue comes from betting activity, not from selling your personal information. We have never mixed the two, and we never will.
The KYC verification process requires you to submit identity document details â something many users find uncomfortable. However, without KYC, there is no way to confirm that an account belongs to a real person and that no one is withdrawing funds under a false or stolen identity. Ultimately, it is there to protect you as well.
KYC documents uploaded to qe99 are stored on a secure, encrypted server. This information is accessible only to authorized compliance team members â and only during the verification process. Once verified, these documents are not used in routine operations.
"I was a little hesitant to complete KYC at qe99 â I wasn't sure about uploading my ID. But the process was quick, my information felt secure, and I haven't had any issues with withdrawals since."
â Fariha (Dhaka), qe99 MemberDuring registration, qe99 asks whether you would like to receive marketing emails or SMS â this is not enabled by default. If you later decide you no longer want these communications, you can turn off any channel from "Notification Preferences" in your account settings. The "Unsubscribe" link at the bottom of any email works as well.
Please note â even if you opt out of marketing communications, you will continue to receive transaction and security alerts. Notifications such as large withdrawal confirmations or new device login warnings are there to protect you and should not be turned off.
In the event of a data breach, qe99 will promptly notify all affected members â clearly explaining what data was impacted, the level of risk, and the steps you should take. The relevant authorities will also be informed. This commitment to transparency is a core part of qe99's values.
You also play a role in keeping your own data safe. Use a strong password, never share it with anyone, be cautious when logging into qe99 on public Wi-Fi, and report any suspicious activity to our support team right away. These simple steps go a long way in keeping your account secure.
Straightforward answers to two common questions about qe99 bonuses and promotions
Your privacy is the highest priority at qe99. With secure encryption, a transparent policy, and genuine support â you can bet with confidence on this platform.
If you have any questions about the Privacy Policy, our 24/7 support team is ready to help.